Your employer has sent you an email to activate your My Arkevia digital vault, you clicked on the link, and since then, nothing works. Blank page, password denied, message “unknown identifier”. This type of blockage often occurs at the first login attempt, sometimes due to a detail as simple as the website address.
Portal myarkevia.com or arkevia.com: the confusion that blocks the connection
Before checking your password or clearing the cache, look at the address bar of your browser. Two sites coexist and look very similar, but they do not provide access to the same functions.
You may also like : How to Succeed in Real Estate Investment: Tips and Best Practices to Know
myarkevia.com is the portal reserved for employees. This is where you can view your pay slips, certificates, and HR documents archived by your employer. The second site, arkevia.com (without the “my”), serves as a showcase and a global management space for companies.
If you enter your personal credentials on arkevia.com, the system does not recognize your account. The displayed message resembles a password error, while the problem simply comes from the URL. Some employers also redirect to arkevia.com in their internal communications, which perpetuates the confusion.
Further reading : How to Succeed in Your Real Estate Project with Tailored Support
Before any other action, ensure that the address starts with myarkevia.com to access your employee space. If you have tried to log in to your My Arkevia account from a link received by email, compare the destination URL with myarkevia.com before re-entering your credentials.
Activation of the My Arkevia account: the expired link and its consequences
The first login does not occur with a simple password. Your employer triggers the sending of an activation email containing a temporary link. This link has a limited validity period.
Have you let a few days pass without clicking? The link no longer works. The natural reflex is to look for a “forgot password” button on the login page. The problem: as long as the account is not activated, the standard reset does not work. The system considers that your account does not exist yet.
How to obtain a new activation link
You cannot generate this link yourself. The request must go through your employer or the HR department of your company, which will resend it from the Arkevia platform on the company side.
Also check your spam folder. The activation email often comes from a noreply-type address, which some email services automatically classify as spam. Look for an email from Arkevia or Cegedim, the platform’s publisher.
- Check the spam and promotions folders of your email, not just the main inbox
- Ask your HR department to resend the activation email if the link has expired
- Note that password reset will only be available after the first successful activation
Account blocked after several attempts on My Arkevia
You have tried several password combinations without success. After a certain number of failed attempts, the system temporarily blocks access to the account. This is a standard security measure for a digital vault that hosts sensitive documents.
The block is usually lifted after a waiting period. During this time, even the correct password will be denied. There’s no need to multiply attempts, as this prolongs the lockout.
Two possible identifiers depending on your situation
A detail that complicates things: My Arkevia accepts two types of identifiers depending on the stage you are at. The initial activation often uses a registration number and a secret code provided by the employer. Once the account is created, the current login uses your email address and the password you have set.
If you try to log in with your registration number while your account is already activated (or vice versa), the system returns an error. First, identify if your account has already been activated before choosing the login method.
Browser settings that prevent access to My Arkevia
The site myarkevia.com relies on scripts and cookies to manage secure authentication. Some browser settings directly interfere with this process.
- Ad blockers or privacy extensions (uBlock, Privacy Badger) can prevent the login page from loading
- An overloaded cache or corrupted cookies can cause redirect loops or blank pages
- Private browsing sometimes disables third-party cookies necessary for the vault to function
- An outdated browser does not support the security protocols used by the platform
The quickest test: open a private browsing window on an up-to-date browser (Chrome, Firefox, or Edge), then go directly to myarkevia.com. If the login page displays correctly, the problem lies with your usual configuration.
Clear the cache and delete cookies related to myarkevia.com in your browser settings. This action resolves most display issues without affecting your other saved sites.
When to contact Arkevia support or your employer
User feedback indicates that Arkevia support can take several weeks to process a request. Before sending an email to [email protected], first go through your HR department.
Your employer has administrator access to the Arkevia platform on the company side. They can check if your account exists, if the activation email has been sent to the correct address, and restart the process. The HR department often resolves the issue faster than technical support.
If the blockage persists after your employer’s intervention, contact support specifying your registration number, the email address associated with the account, and the exact description of the error message displayed. A detailed message avoids back-and-forth that prolongs the processing time.
One last point to keep in mind: your My Arkevia vault remains accessible even after leaving the company. The archived documents belong to you. If you change employers and lose access, the recovery procedure goes through Arkevia support with identity verification, not through your former employer.